Privacy Policy

Last updated: 02 November 2025

Extra Mobility  (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://extramobility.store purchase products, or interact with us in any other way.

1. Information We Collect

  • Personal Information – name, email address, phone number, postal address, payment details, and any other information you voluntarily provide.
  • Transaction Information – order history, invoices, and correspondence.
  • Technical & Usage Data – IP address, browser type, pages visited, time spent on pages, and cookies (see section 6).

2. How We Collect Information

  • Directly from you (website forms, phone/email orders, showroom visits).
  • Automatically via cookies and Google Analytics.
  • From trusted third parties (e.g., Australia Post, payment gateways).

3. How We Use Your Information

  • Process and deliver your orders
  • Provide quotes and process payments
  • Answer enquiries and offer customer support
  • Send order updates, service reminders, and warranty information
  • Improve our website and products
  • Comply with legal obligations (e.g., Australian Consumer Law)

4. Marketing Communications

We may send you occasional emails about new products, special offers, or mobility tips. You can opt out at any time using the “Unsubscribe” link in every email or by contacting us.

5. Who We Share Your Information With

  • Delivery partners (Australia Post, Couriers Please)
  • Payment processors (Stripe, Afterpay, Zip – all PCI-DSS compliant)
  • Trusted service agents for repairs and warranty claims
  • Legal authorities when required by Australian law

We never sell your personal information to third parties.

6. Cookies & Tracking

Our site uses cookies to remember your cart, preferences, and to analyse traffic (Google Analytics). You can disable cookies in your browser, but some features may not work properly.

7. Data Security

We use SSL encryption, regular security scans, and store data on secure Australian or Tier-III certified international servers that meet Australian Privacy Principles.

8. Your Rights

Under Australian Privacy Principles you may:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion (subject to legal record-keeping requirements)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Storage & Retention

We keep your information only as long as required for business or legal purposes (usually 7 years for tax and accounting records). After this, it is securely deleted or anonymised.

10. Children’s Privacy

Our services are not directed to persons under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: